Shipping policy
Processing Time All orders are processed within 2–3 business days. Custom and personalized jewelry orders (name necklaces, engraved pieces) require an additional 3–5 business days for production before shipment. Orders are not processed or shipped on weekends or public holidays.
Free Shipping We offer free standard shipping on all US orders over $50.
Shipping Times Once shipped, estimated delivery times are:
- United States: 5–10 business days
- International: 10–18 business days
Please allow additional time during peak holiday seasons. Some orders may arrive in separate packages to expedite delivery — this is normal and at no extra cost to you.
Tracking A tracking number will be provided via email once your order ships. International orders are trackable through your country's national postal carrier (Royal Mail, Canada Post, Australia Post, etc.).
Damaged or Defective Items If your order arrives damaged or defective, please contact us within 7 days of delivery at support@blissartshop.com with a photo of the item and your order number. We will arrange a replacement or refund promptly.
Lost Packages If your order has not arrived within 8 weeks of the shipping date, please contact us at support@blissartshop.com and we will reship your item at no additional cost, provided the correct shipping address was entered at checkout. We are not responsible for packages undeliverable due to an incorrect address, or for packages confirmed as delivered but subsequently stolen.
International Orders & Customs BlissArt ships worldwide. International customers are responsible for any customs duties, import taxes, tariffs, or fees charged upon delivery. These charges are outside our control and are not included in your order total. Please check your local customs policies before ordering. We are not responsible for delays caused by customs processing, weather events, or public holidays.
Questions? Contact us at support@blissartshop.com. For returns and exchanges, please see our Refund Policy.